# LONG ISLAND FLOWERS WHOLESALE ## WEBSITE TERMS, PRIVACY, ORDER, REFUND & FLORAL PRODUCT POLICIES **Effective Date: August 18, 2026** **Last Updated: August 18, 2026** These policies apply to Long Island Flowers Wholesale and LongIslandFlowersWholesale.com (collectively, “Long Island Flowers Wholesale,” “we,” “us,” or “our”). By accessing our website, submitting an inquiry, requesting a quote, placing an order, making a payment, or purchasing or accepting products or services from us, you acknowledge these policies to the extent permitted by applicable law. Nothing in these policies is intended to waive or limit any right or remedy that cannot legally be waived under applicable federal, New York State, or local law. --- # 1. BUSINESS INFORMATION Long Island Flowers Wholesale supplies fresh-cut flowers, floral products, greenery, fillers, floral supplies, event flowers, and related products and services to florists, event professionals, businesses, and members of the general public. **Business:** Long Island Flowers Wholesale **Website:** LongIslandFlowersWholesale.com **Address:** 111 Cabot Street, West Babylon, NY 11704 **Phone:** 631-879-3937 **Email:** [INSERT BUSINESS EMAIL] --- # 2. FRESH FLOWER & PERISHABLE PRODUCT NOTICE Fresh-cut flowers and greenery are natural, agricultural, and highly perishable products. Customers acknowledge that natural variations may occur in: * Color and shade * Stem length * Bloom size * Bloom stage * Petal count * Shape * Texture * Foliage * Fragrance * Maturity * Overall appearance Photographs displayed online, in advertisements, on social media, or in inspiration images are illustrative unless we specifically guarantee an exact product in writing. Differences resulting from natural variation are not necessarily defects. Flower longevity cannot be guaranteed because it depends on the variety, freshness, transportation, processing, hydration, water quality, temperature, refrigeration, environment, customer handling, and other circumstances outside our control after delivery or pickup. --- # 3. AVAILABILITY & SEASONALITY All flowers and floral products are subject to availability. Availability can change because of: * Growing conditions * Weather * Seasonality * Farm production * Crop failures * Import conditions * Customs inspections * Transportation disruptions * Airline or freight delays * Carrier delays * Holidays * Market shortages * Quality-control decisions * Circumstances beyond our reasonable control An item appearing on our website, social media, advertisement, price list, or previous quote does not necessarily guarantee current availability. --- # 4. SUBSTITUTION POLICY Because fresh flowers are seasonal agricultural products, substitutions may sometimes be necessary. If a requested flower, color, variety, stem length, or product becomes unavailable or does not meet our quality standards, we may contact the customer regarding alternatives or, when appropriate and consistent with the order, substitute a reasonably comparable product. For orders requiring an exact variety or color with no substitutions, the customer must notify us before the order is confirmed. We do not guarantee an exact color match because natural flowers may vary between farms, growing cycles, seasons, and shipments. --- # 5. PRICING Flower prices may fluctuate based on: * Market conditions * Farm pricing * Seasonality * Holidays * Supply and demand * Import expenses * Transportation expenses * Product availability Prices displayed on our website or advertisements are subject to correction for genuine errors and may change for future transactions. A quotation does not guarantee a price indefinitely. Quotes are valid only for the period specified in the quote. We will not intentionally misrepresent prices, discounts, charges, or fees. Any applicable delivery, shipping, rental, customization, service, or other charges will be communicated as required before payment. --- # 6. ORDER CONFIRMATION Submitting an inquiry or requesting a quote does not by itself guarantee inventory. An order is confirmed only when we expressly confirm it and any required deposit or payment has been received. Large-volume orders, weddings, events, special-order flowers, holiday products, imported products, reserved inventory, and customized products may require advance payment or a non-refundable deposit to the extent permitted by law. --- # 7. ONLINE, PHONE & REMOTE ORDERS For merchandise ordered through our website, by telephone, or through another remote method, any delivery or shipment estimate we provide is based on information reasonably available to us at the time. If merchandise subject to applicable federal shipping requirements cannot be shipped within the promised period, we will handle delay notices, consent to delays, cancellations, and required refunds in accordance with applicable law. Nothing in this policy overrides any federal or state right concerning delayed or unfulfilled merchandise orders. --- # 8. ORDER CHANGES Changes to confirmed orders are not guaranteed. Requested changes involving: * Flower varieties * Colors * Quantities * Stem lengths * Delivery locations * Delivery dates * Pickup dates * Event dates * Designs * Rentals * Services are subject to availability and may result in additional charges. If inventory has already been purchased or committed specifically for an order, cancellation or modification may be restricted to the extent permitted by law. --- # 9. PICKUP POLICY Customers should inspect their flowers at pickup. Once flowers leave our possession, the customer is responsible for proper transportation, hydration, processing, refrigeration, and storage. Fresh flowers should not be left in: * Hot vehicles * Freezing vehicles * Direct sunlight * Excessive heat * Uncontrolled environments Customers transporting large flower orders should use an appropriately sized, temperature-controlled vehicle whenever necessary. --- # 10. DELIVERY POLICY Customers are responsible for providing complete and accurate delivery information. This includes: * Recipient name * Street address * Apartment or suite number * Telephone number * Access instructions * Gate codes when applicable * Venue information * Delivery restrictions Delivery times may be estimates unless an exact delivery commitment is expressly agreed to. Circumstances such as severe weather, accidents, road closures, traffic, building security, recipient unavailability, inaccurate customer information, transportation disruptions, or other circumstances outside our reasonable control may affect delivery. If an additional delivery attempt is necessary because information supplied by the customer was incorrect or the recipient/location was inaccessible, an additional reasonable delivery charge may apply. --- # 11. FLOWER INSPECTION & QUALITY CLAIMS Customers should inspect fresh flowers promptly upon pickup or delivery. If you believe there is a significant quality, quantity, or fulfillment problem, contact Long Island Flowers Wholesale as soon as reasonably possible and preferably within **24 hours** of receiving the product because of the highly perishable nature of fresh flowers. Please provide: * Customer name * Order information * Description of the issue * Quantity affected * Clear photographs showing the condition of the flowers Please retain the affected product while the claim is being evaluated when reasonably possible. A reporting period does not eliminate any rights that applicable law does not permit us to waive. --- # 12. FLOWER CARE Customers are responsible for appropriate flower care after receiving their products. Depending on the variety, appropriate care may include: * Clean buckets or vases * Fresh, clean water * Floral preservative when appropriate * Recutting stems with clean tools * Removing foliage below the waterline * Appropriate refrigeration * Maintaining suitable temperatures * Avoiding direct sunlight and excessive heat * Avoiding freezing temperatures * Changing water when necessary * Allowing adequate conditioning time before an event We are not responsible for deterioration caused by improper handling, storage, transportation, hydration, processing, or temperature after the customer has taken possession, except where otherwise required by law. --- # 13. REFUND, REPLACEMENT & STORE CREDIT POLICY Because fresh-cut flowers are perishable, fresh-flower sales are generally final after the customer accepts products, subject to applicable law and legitimate quality or fulfillment claims. If we determine that a legitimate product or fulfillment issue occurred, an appropriate remedy may include: * Replacement product * Store credit * Partial refund * Full refund The appropriate remedy depends on the circumstances, the portion of the order affected, product availability, and applicable law. When applicable law requires a monetary refund, store credit will not be substituted for that refund without the customer's consent. Nothing in this policy limits any non-waivable consumer right. --- # 14. CANCELLATION POLICY Cancellation eligibility depends on the type and status of the order. Special orders, custom orders, imported flowers, wedding orders, event orders, holiday orders, and inventory purchased or reserved specifically for a customer may become non-refundable once we have committed funds or begun sourcing or preparation, to the extent permitted by law. Any order-specific written contract or invoice may contain additional cancellation provisions. --- # 15. WEDDINGS, EVENTS & BLOOM BARS Customers purchasing flowers for weddings, showers, funerals, corporate events, bloom bars, or other events should allow sufficient time for flower processing and conditioning. Fresh flowers may arrive at different stages of openness. Unless we expressly agree to provide processing, conditioning, design, setup, or refrigeration services, the customer is responsible for preparing flowers appropriately for the event. Inspiration photographs establish general design direction only unless an exact specification is expressly incorporated into a written agreement. --- # 16. WHOLESALE & PROFESSIONAL CUSTOMERS Florists, event designers, decorators, and other professional customers are expected to understand appropriate commercial handling of fresh-cut flowers. Wholesale flowers may require: * Processing * Recutting * Hydration * Conditioning * Refrigeration * Removal of guard petals * Removal of damaged outer foliage * Appropriate transportation Normal processing requirements are not necessarily product defects. --- # 17. RENTAL EQUIPMENT Any bloom bar, cart, container, stand, bucket, display equipment, décor, or other item identified as rental property remains the property of Long Island Flowers Wholesale. Rental customers may be responsible, as specified in their rental agreement, for: * Loss * Theft * Missing components * Excessive damage * Failure to return equipment * Late returns Rental deposits, replacement charges, delivery charges, pickup charges, and return deadlines should be specified in the applicable order or rental agreement. --- # 18. REVIEWS & TESTIMONIALS Long Island Flowers Wholesale does not knowingly create, purchase, or publish fake customer reviews or testimonials. We will not condition compensation or incentives on a customer providing a specifically positive or negative review. If an incentive is offered for an honest review regardless of sentiment, any legally required material-connection disclosure must be made. Employees, owners, agents, family members, influencers, or others with a material relationship to the business must disclose that relationship when legally required. We will not use unfounded threats or intimidation to suppress legitimate negative reviews. We may contact customers who report problems to attempt to resolve their concerns. Reviews reproduced in advertising or marketing should accurately reflect genuine customer experiences. --- # 19. ADVERTISING Our advertising is intended to be truthful and non-deceptive. Product photographs, pricing claims, discounts, testimonials, availability statements, delivery representations, and other material advertising claims should accurately reflect the applicable offer. Material limitations or qualifications will be disclosed when required. --- # 20. EMAIL MARKETING Customers may voluntarily subscribe to promotional emails. Commercial marketing emails sent by us will be administered in accordance with applicable law. Marketing communications will not intentionally use deceptive sender information or deceptive subject lines. Where required, commercial emails will identify the sender, provide appropriate business contact information, and provide a method for recipients to opt out of future promotional emails. Opt-out requests will be processed in accordance with applicable law. Transactional communications relating to existing orders may still be sent when necessary. --- # 21. TEXT MESSAGE MARKETING We will not treat providing a telephone number for an ordinary order as consent to receive promotional text messages where separate consent is legally required. If Long Island Flowers Wholesale offers an SMS marketing program, appropriate consent disclosures and opt-out instructions will be provided. Consent to receive marketing text messages will not be required as a condition of purchasing products unless permitted by applicable law. Customers may follow the provided opt-out instructions to stop promotional messages. --- # 22. AUTOMATIC RENEWALS & SUBSCRIPTIONS Long Island Flowers Wholesale will not enroll customers in an automatically renewing paid subscription without the disclosures and consent required by applicable law. If we offer an automatically renewing flower subscription or membership, applicable renewal terms, frequency, price, cancellation terms, and other required material conditions will be clearly disclosed before enrollment. Where required, we will obtain affirmative consent, provide a post-purchase acknowledgment, provide required renewal notices, and provide an appropriate cancellation mechanism. --- # 23. PRIVACY POLICY Long Island Flowers Wholesale respects the privacy of customers and website visitors. This Privacy Policy describes the categories of information we may collect, why we collect it, how it may be disclosed, and the choices available to consumers. --- # 24. INFORMATION WE MAY COLLECT Depending on how you interact with us, we may collect: ### Contact Information * Name * Email address * Telephone number * Mailing address * Delivery address ### Transaction Information * Products ordered * Purchase history * Order amounts * Pickup or delivery information * Event information * Customer communications ### Business Information For professional customers, we may collect: * Business name * Business address * Business telephone number * Business email * Resale or tax documentation when applicable ### Information You Provide We may receive: * Messages * Quote requests * Event details * Floral preferences * Inspiration photographs * Uploaded images or documents * Reviews * Customer-service communications ### Technical Information Our website and service providers may automatically collect certain technical information, such as: * IP address * Browser type * Device type * Operating system * Pages viewed * Referring pages * Website interactions * Approximate location derived from IP address * Cookie or advertising identifiers where applicable The exact information collected depends on the technologies actually enabled on our website. --- # 25. HOW INFORMATION MAY BE USED We may use information to: * Fulfill orders * Process payments * Provide quotes * Arrange pickup or delivery * Communicate with customers * Provide customer support * Manage events * Maintain transaction records * Prevent fraud * Protect website security * Improve our website * Understand website usage * Conduct advertising and marketing * Measure advertising performance * Maintain accounting and tax records * Enforce agreements * Resolve disputes * Comply with applicable legal obligations --- # 26. PAYMENT PROCESSING Payment transactions may be processed through third-party payment processors. We seek to avoid directly storing complete payment-card information when a third-party payment processor handles that information. Payment providers process information according to their applicable terms, privacy policies, and security practices. Customers should not send complete credit-card information through ordinary email, social-media messages, or unsecured website forms. --- # 27. COOKIES, ANALYTICS & TRACKING Our website may use cookies, pixels, tags, analytics tools, and similar technologies. Depending on the services actually enabled, these technologies may be used for: * Essential website functionality * Security * Website analytics * Advertising measurement * Marketing * Remembering preferences * Understanding visitor interactions Third-party providers may receive information generated through these technologies. Our privacy disclosures and cookie controls are intended to reflect the technologies actually used on the website. We will not knowingly describe tracking technology as disabled when it remains active. Where applicable law requires consent or an opt-out mechanism for particular tracking practices, we will provide and honor the required mechanism. --- # 28. THIRD-PARTY SERVICE PROVIDERS We may disclose information to vendors that help operate our business, including providers of: * Website hosting * Website development * Payment processing * Email * SMS communications * Customer management * Analytics * Advertising * Accounting * Delivery and logistics * Fraud prevention * Data storage * Information security * Professional legal or accounting services Information should be provided only as reasonably necessary for legitimate business purposes and subject to applicable law. Third-party providers may have their own privacy policies and legal obligations. --- # 29. ARTIFICIAL INTELLIGENCE & AUTOMATED TOOLS Long Island Flowers Wholesale may use artificial intelligence or automated tools for legitimate business functions such as: * Assisting with marketing content * Drafting communications * Generating design concepts * Analyzing business information * Assisting with customer-service content * Administrative functions We do not represent AI-generated content as an actual customer's testimonial or experience when it is not. Customers should not submit highly sensitive information through ordinary communications unless specifically requested through an appropriate secure process. Where a third-party AI provider processes information, its applicable terms and privacy practices may also apply. --- # 30. CUSTOMER UPLOADS & PHOTOGRAPHS Customers may voluntarily submit photographs, inspiration images, event information, or other materials. These materials may be used to: * Prepare quotes * Understand requested designs * Fulfill orders * Communicate with the customer * Resolve disputes * Maintain reasonable transaction records We will retain such materials only as reasonably necessary for legitimate business, legal, security, accounting, or recordkeeping purposes. Submitting an inspiration image does not transfer ownership of third-party copyrighted material to Long Island Flowers Wholesale. --- # 31. DATA RETENTION We retain personal information only as long as reasonably necessary for legitimate business purposes and applicable legal obligations. Retention periods may depend on: * Transaction history * Accounting requirements * Tax requirements * Fraud prevention * Security requirements * Contractual obligations * Legal claims * Dispute resolution Information no longer reasonably needed should be securely deleted or disposed of consistent with applicable requirements and our operational capabilities. --- # 32. DATA SECURITY Long Island Flowers Wholesale uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. Our security practices may include, as appropriate: * Limiting access to customer information * Password protection * Secure third-party payment processing * Software updates * Appropriate access controls * Employee security practices * Vendor oversight * Secure disposal of information * Security monitoring and incident response No electronic system or internet transmission can be guaranteed to be completely secure. --- # 33. DATA BREACH RESPONSE If we discover a security incident involving information protected by applicable breach-notification law, we will investigate the incident and provide notifications to affected individuals, government agencies, or other parties when required by applicable law. --- # 34. SALE OR SHARING OF INFORMATION Long Island Flowers Wholesale does not sell customer information for money as part of its ordinary floral business. However, certain advertising, analytics, cookie, or tracking activities may potentially constitute “selling,” “sharing,” targeted advertising, or similar regulated processing under laws applicable to particular consumers. Where applicable law gives a consumer a right to opt out of such processing, we will honor valid requests as required. --- # 35. PRIVACY REQUESTS Depending on applicable law and where you reside, you may have certain rights regarding your personal information. These may include rights concerning: * Access * Correction * Deletion * Marketing preferences * Certain tracking or advertising activities Not every privacy right applies to every person or business. We may verify a requester's identity before fulfilling a request and may retain information where permitted or required by law. Privacy requests can be submitted to: **[INSERT PRIVACY EMAIL]** --- # 36. CHILDREN'S PRIVACY Our website and wholesale floral business are not directed to children under 13. We do not knowingly seek to collect personal information online directly from children under 13. If we learn that we collected such information in circumstances requiring parental consent and no applicable exception exists, we will take appropriate steps to delete or otherwise address the information. --- # 37. THIRD-PARTY LINKS Our website may contain links to websites operated by third parties. Long Island Flowers Wholesale does not control third-party websites and is not responsible for their privacy, security, content, or business practices. Customers should review the applicable policies of third-party websites they visit. --- # 38. INTELLECTUAL PROPERTY Unless otherwise indicated, original Long Island Flowers Wholesale branding, logos, original photographs, graphics, website copy, and other proprietary content are owned by or licensed to Long Island Flowers Wholesale. Such content may not be copied, reproduced, sold, or commercially exploited without authorization except where permitted by law. Third-party trademarks remain the property of their respective owners. --- # 39. WEBSITE AVAILABILITY We do not guarantee uninterrupted or error-free website availability. The website may occasionally be unavailable because of: * Maintenance * Hosting issues * Technical problems * Cybersecurity events * Internet outages * Third-party service interruptions * Circumstances outside our control --- # 40. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LONG ISLAND FLOWERS WHOLESALE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR WEBSITE OR PRODUCTS WHEN SUCH DAMAGES MAY LAWFULLY BE LIMITED. THIS PROVISION DOES NOT EXCLUDE OR LIMIT LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED. --- # 41. NO GUARANTEE OF EVENT RESULTS We cannot guarantee that natural flowers will exactly reproduce an inspiration photograph or remain in a particular stage of bloom for a specific number of days. Flowers are living agricultural products and react differently to temperature, humidity, handling, hydration, transportation, and environmental conditions. --- # 42. FORCE MAJEURE To the extent permitted by law, we are not responsible for failure or delay caused by circumstances outside our reasonable control, including: * Severe weather * Natural disasters * Farm shortages * Crop failures * Transportation disruptions * Airline cancellations * Import restrictions * Customs delays * Government actions * Power outages * Labor disruptions * Carrier disruptions If applicable law requires a refund or other remedy despite such circumstances, that law controls. --- # 43. GOVERNING LAW These policies are governed by applicable federal law and the laws of the State of New York, without regard to conflict-of-law principles. Nothing in this section deprives a consumer of protections or remedies that cannot legally be waived. --- # 44. SEVERABILITY If any provision of these policies is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. --- # 45. CHANGES TO THESE POLICIES We may revise these policies to reflect changes in our business, website, technology, services, or applicable law. The “Last Updated” date at the beginning of this document identifies the latest revision. Material changes will be communicated where required by applicable law. --- # 46. CONTACT INFORMATION Questions concerning these policies can be directed to: **Long Island Flowers Wholesale** 111 Cabot Street West Babylon, NY 11704 **Phone:** 631-879-3937 **Email:** [INSERT BUSINESS EMAIL] **Website:** LongIslandFlowersWholesale.com --- ## IMPORTANT CUSTOMER NOTICE Fresh flowers are perishable agricultural products. Please inspect your flowers promptly after receiving them and contact Long Island Flowers Wholesale as soon as possible if you believe there is a significant quality or fulfillment problem. By purchasing from Long Island Flowers Wholesale, customers acknowledge the natural variation and perishable nature of fresh-cut flowers, subject always to rights and remedies that cannot be waived under applicable law.